Terms & Conditions

Fees for Services, Terms of Payment, Cancellations, and Refunds

Moxie membership payments will be processed according to the selected membership option. Moxie memberships are billed bi-weekly (every 2 weeks) or annually. Annual memberships cannot be paused or canceled. 

At Moxie, we strive to provide high-quality products and services to our customers. However, we understand that occasionally, issues may arise that require a refund. We will consider refund requests on a case-by-case basis.

We acknowledge that exceptional circumstances may occur and will consider these situations with empathy and fairness toward our customers.

Customers should contact our support team within 7 days of the original purchase to request a refund. We will review each request individually and respond within 5 business days. Please note that refunds may take 7-10 business days to process.

  • Customers wishing to request a refund should provide their order number, the email address used to make the purchase, and a detailed explanation of the reason for the refund request to assist in expediting the process.

  • Refunds may not be offered if the product or service has been significantly utilized or any substantial content has been consumed or downloaded.

  • Customers will receive acknowledgment of their refund request within 48 hours and can expect a detailed response after the review.

  • We commit to maintaining transparency about the processing time and potential charges (if any) associated with processing a refund.

  • To ensure continuous improvement, we encourage customers to provide feedback on resolving their issues, which we will use to enhance our products and services.

Moxie’s Representations, Warranties and Disclaimers

(a) Moxie represents that it has the necessary experience and skill in academia and responsible AI usage to professionally offer the advertised services.

(b) Moxie takes academic integrity and ethical AI use seriously and aims to help its users produce original scholarship and responsibly utilize AI technologies.

(c) AI tools may provide users with verbal or written recommendations for edits, revisions, AI-driven research methods, and ethical AI practices. Such recommendations are not warranties. The entire risk of implementing any such recommendation is with the user.

(d) Moxie is not responsible for any damages to the user or a third party due to the implementation of any recommendation, including those involving AI technologies.

(e) Results are not guaranteed. Achieving goals is hard work, and individual outcomes depend on the user’s dedication, effort, and responsible use of AI.

(f) Moxie is not responsible for any actions brought against the user due to the recommendations or AI tools provided.

(g) Moxie ensures that all information and works of authorship, including AI-generated content, provided by the user will be kept confidential.

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